Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Who We Are
NextOriginHub develops mobile platform games and provides IT services from our base in Taiwan. We're committed to protecting your privacy while delivering exceptional gaming experiences. This policy explains how we collect, use, and safeguard your personal information when you interact with our games, website, or services.
When we say "personal information," we mean any data that can identify you as an individual. This includes obvious things like your name and email, but also extends to gaming preferences, device information, and how you interact with our platforms.
Information We Collect
We collect different types of information depending on how you engage with our services. Here's what we typically gather and why:
Contact Information
Names, email addresses, and phone numbers when you reach out to us or create accounts for our services.
Game Usage Data
How you play our games, your progress, preferences, and in-game activities to improve your experience.
Device Information
Technical details about your device, operating system, and app versions to ensure compatibility and performance.
Communication Records
Messages, support tickets, and feedback you share with our team to provide better assistance.
Automatic Collection
Some information gets collected automatically when you use our games or visit our website. This includes crash reports, performance data, and usage statistics that help us fix bugs and improve functionality. We use cookies and similar technologies to remember your preferences and provide a smoother experience.
How We Use Your Information
Your information helps us provide better services and gaming experiences. We don't sell your personal data to third parties, and we only use it for legitimate business purposes.
Primary Uses
- Delivering and maintaining our games and IT services
- Providing customer support and technical assistance
- Improving game performance and fixing technical issues
- Customizing your gaming experience based on preferences
- Communicating important updates about our services
- Processing payments and managing accounts
Analytics and Improvements
We analyze usage patterns to understand how players interact with our games. This helps us identify popular features, spot areas for improvement, and develop new content that players actually want. All analytics are conducted with privacy protection measures in place.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when legally required. Here's when and why sharing might occur:
Service Providers
We work with trusted third-party companies that help us deliver our services, such as cloud hosting providers, payment processors, and analytics platforms. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or government requests. We'll notify you about such requests when legally permitted to do so.
Business Transfers
If NextOriginHub is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure your privacy rights remain protected under the new ownership.
Your Privacy Rights
You have several rights regarding your personal information. These rights help you maintain control over your data and how we use it.
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Restrict Processing
Limit how we process your personal information in certain circumstances.
Object to Processing
Object to processing of your personal information for direct marketing or legitimate interests.
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within reasonable timeframes and may need to verify your identity before proceeding.
Data Security
We take data security seriously and implement multiple layers of protection to safeguard your information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Secure server infrastructure with access controls and monitoring
- Regular software updates and security patches
- Backup systems to prevent data loss
Operational Security
Our team follows strict data handling procedures. Access to personal information is limited to employees who need it for their job functions, and all staff receive privacy and security training. We maintain detailed logs of data access and regularly review our security practices.
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to quickly assess the situation, contain the breach, and notify affected users and authorities as required by law. We'll provide clear information about what happened and what steps we're taking to prevent future incidents.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Account Information
Kept for the duration of your account plus 3 years after closure for legal and tax purposes.
Game Data
Player progress and game statistics retained for 2 years after last activity to allow account recovery.
Communication Records
Support tickets and correspondence kept for 5 years to maintain service history and resolve future issues.
Technical Logs
Server logs and crash reports retained for 1 year for debugging and security monitoring purposes.
When retention periods expire, we securely delete or anonymize your personal information. Some data may be retained longer if required by Taiwan law or for legitimate business purposes such as fraud prevention.
International Data Transfers
As a Taiwan-based company serving international users, we may transfer your personal information to other countries for processing and storage. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- Contractual protections requiring recipient organizations to maintain equivalent privacy protection
- Use of cloud services with data center locations meeting international privacy standards
- Regular audits of international partners and service providers
- Compliance with applicable data protection regulations
We prioritize keeping data processing within Taiwan when possible, but some services like cloud hosting and analytics may involve international transfers to ensure optimal performance and reliability.
Children's Privacy
We're committed to protecting children's privacy online. Our games and services are designed for general audiences, but we recognize that younger users may interact with our platforms.
Special Protections for Minors
- We don't knowingly collect personal information from children under 13 without parental consent
- Game features that could collect personal data include age verification mechanisms
- Parents can contact us to review, update, or delete their child's information
- We limit data collection from all users to what's necessary for game functionality
If you're a parent concerned about your child's privacy or believe we've inadvertently collected information from a child under 13, please contact us immediately so we can address the situation.
Cookies and Tracking
Our website and games use cookies and similar technologies to enhance your experience and gather usage information. These small data files help us remember your preferences and improve our services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Help us understand how users interact with our platforms
- Performance Cookies: Collect information about website speed and functionality
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies as needed.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through appropriate channels.
How We Notify You
- Email notifications to registered users for major policy changes
- Prominent notices on our website and in our games
- Updated "Last Modified" date at the top of this policy
- In-app notifications for changes affecting game functionality
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates acceptance of the updated terms.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions you might have. Our team is committed to addressing your inquiries promptly and transparently.
When contacting us about privacy matters, please include relevant details about your request or concern. We typically respond to privacy inquiries within 5 business days and aim to resolve most issues within 30 days.